PRIVACY POLICY

Infinity Landscapes and Design Limited
93 Centenary Way, Witney, England, OX29 7AZ
Registered Number 15160636

At Infinity Landscapes and Design Limited (“we,” “us,” or “our”), we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the collection and use of your personal data in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information from you:

Personal Identifiable Information (PII): Includes your name, email address, phone number, postal address, and any other information you provide when filling out forms on our website or contacting us.
Technical Data: Includes your IP address, browser type, and information about your visit, such as pages viewed, duration of visit, and website interaction.
Cookies: We use cookies to improve user experience and track website performance. For more information, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

Provide our landscaping services, including responding to inquiries or booking consultations.
Process payments and manage contracts.
Improve our website and customer experience.
Comply with legal and regulatory obligations.
Send marketing communications where consent has been given (you can opt-out at any time).

3. Legal Basis for Processing

We process your personal data under the following legal bases:

To fulfill the contract for services you have requested or signed with us.
For marketing communications, where you have explicitly provided consent.
For the improvement of our services and website, fraud prevention, and ensuring the security of our operations.
To comply with laws and regulations, including tax and business reporting.

4. How We Share Your Information

We do not sell, rent, or trade your personal data with third parties. However, we may share your information with:

Service Providers: We may share your data with trusted third parties who provide services on our behalf, such as payment processors, web hosting providers, and marketing partners.
Legal and Regulatory Bodies: If required by law or in response to valid requests from public authorities.
Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new owner.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the data is no longer required, it will be securely deleted or anonymized.

7. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): You can request that we delete your personal data.
Right to Restrict Processing: You can request that we restrict the processing of your personal data.
Right to Data Portability: You can request that we transfer your personal data to another organization or to you.
Right to Object: You can object to our processing of your personal data based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at the details provided below.

8. Marketing Communications

We will only send you marketing communications if you have opted-in to receive them. You can withdraw your consent at any time by clicking the “unsubscribe” link in any email or by contacting us at the email provided.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page, and where appropriate, notified to you via email.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your data protection rights, please contact us at:

Infinity Landscapes and Design Limited
93 Centenary Way, Witney, England, OX29 7AZ
Email: info@infinity-landscapesdesign.co.uk
Phone: 01865 238 469

Last Updated: 23 October 2024